Frequently asked questions

FindMePic is an AI-powered platform that helps event organizers deliver photos to attendees. You upload event photos, share a link or QR code, and attendees take a selfie to instantly find every photo they appear in. No app download, no account creation — it works entirely in the browser.

Anyone who takes photos at events. Wedding photographers, corporate event organizers, festival teams, school event coordinators, sports photographers, and more. If you have event photos and want attendees to easily find themselves, FindMePic is for you.

When you upload event photos, our AI (powered by AWS Rekognition) detects every face and creates a mathematical vector — not a stored image. When an attendee takes a selfie, we compare their vector against indexed faces and return matches ranked by confidence score. The entire process takes under 3 seconds.

AWS Rekognition achieves 99%+ accuracy in controlled conditions. In real-world event photos, typical match accuracy is 85–95%. We show a confidence score on each result so attendees know how strong the match is. The AI handles crowds, groups, low light, and even partial profiles.

Any event with photos: weddings, corporate conferences, festivals, parties, school events, sports days, graduations, galas, fundraisers, trade shows, and more. The system handles any event size, from 50 photos to 50,000+.

Yes, by design. Selfies are processed in real-time and immediately discarded — they're never stored. Attendee emails are cryptographically hashed (SHA-256) before storage. All data is hosted in the EU (AWS eu-west-1, Ireland). We provide a self-service data deletion form on our privacy page.

No. Selfies are processed in-memory during the search request and immediately discarded. They never touch a database or file storage. Only the mathematical face vector is compared temporarily — then that's discarded too.

All data is stored in AWS eu-west-1 (Ireland). Photos are stored in Amazon S3, face vectors in Amazon Rekognition collections, and metadata in a PostgreSQL database — all within the EU. No data leaves the EU.

Yes. Attendees can visit our privacy page and submit a data deletion request at any time. Organizers can also manage and delete event data from their dashboard. We don't hold data hostage — you own it, you control it.

Minimal data by design. If an attendee uses the selfie search, their selfie is processed and immediately discarded. If they choose to email photos to themselves, their email is hashed before storage. We log anonymous search counts for analytics but never link searches to individuals.

Credits are our simple usage unit. Uploading a photo costs 1 credit (covers AI processing). Each attendee selfie search costs 1 credit. That's it — no per-face charges, no hidden multipliers.

Every new account receives 75 free credits on signup. No credit card required. That's enough for a small event — for example, 50 photos + 25 searches.

On the Free and Pay As You Go plans, credits never expire. On the Pro plan, your 1,000 monthly included credits reset each billing cycle, but any extra credits you purchase separately never expire.

You'll be notified when credits are low. On any plan, you can purchase additional credit packs at €0.02 per credit. Your events stay online — attendees just won't be able to search until you top up.

We offer three plans: Free (75 credits, 1 event), Pay As You Go (buy credit packs from €0.02/credit, unlimited events), and Pro (€19/month with 1,000 credits/month, custom branding, API access, and priority support). No contracts on any plan.

Yes. Switch between plans at any time. Upgrading from Free to Pro mid-month charges a prorated amount. Downgrading takes effect at the end of your current billing period. No penalties or hidden fees.

No. The Free plan requires no payment information at all. Just sign up with your email and you're ready to go.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as iDEAL, Bancontact, and SEPA direct debit through our payment processor Stripe.

Unused credit packs can be refunded within 14 days of purchase, as required by EU consumer protection law. Once credits are consumed, they cannot be refunded.

Sign up for a free account, click 'Create Event' on your dashboard, give it a name, and start uploading photos. Our AI processes each photo in the background — you'll see face counts appear as processing completes.

We accept JPG, JPEG, PNG, and HEIC formats. Each file can be up to 50MB. You can drag and drop individual files or upload in bulk.

Every event gets a unique URL (findmepic.com/e/your-event) and an auto-generated QR code. Print the QR code on a poster at your venue, include it in event programs, display it on screens, or share the link via WhatsApp, email, or social media.

Yes. On the Pro plan you can upload a custom logo, choose gallery themes with different colors and layouts, add photo watermarks with adjustable position and opacity, and remove FindMePic branding for a fully white-label experience.

Sub-events let you organize photos by session within a single event. Perfect for multi-day conferences, wedding weekends, or festivals with different stages. Attendees can browse by sub-event or search across all photos at once.

Your photos stay as long as your account is active. You control when to delete them from your dashboard. We don't auto-delete your content — you paid for the upload credits, the photos are yours to manage.

Absolutely. Photos are processed in parallel via our background job queue. Whether you upload 50 or 50,000 photos, the system scales. Face indexing happens in the background so you don't have to wait.

Yes. Pro plan users get access to a full REST API with endpoints for listing events, uploading photos, triggering processing, and running selfie searches. API keys are managed from the dashboard with per-key rate limiting (100 req/min).

Yes. Pro plan users can embed the search widget on any website using a single iframe snippet. Configure allowed domains, themes, and branding from the dashboard.

No. Attendees don't need an account, don't need to download an app, and don't need to pre-register their face. Just open the event link, take a selfie, and see your matches. It works entirely in the browser.

Open the event link (from a QR code, text, or email). Your phone camera opens. Take a quick selfie. Within seconds, every photo you appear in shows up, ranked by match confidence. Download individual photos or get them all emailed to you.

No. Your selfie is processed in real-time to find matching photos, then immediately discarded. It's never saved to any database or storage.

Yes. You can download individual photos with one click, or download all your matched photos as a zip file. You can also tap 'Email my photos' to receive download links that work for 7 days.

FindMePic works in any modern browser on any device — iPhone, Android, tablet, or desktop. No app installation needed. Just open the link and your camera is ready.

AWS Rekognition, one of the most accurate facial recognition engines available. It detects faces in crowds, groups, low light, and partial profiles. Matching works by comparing mathematical face vectors, not pixel-by-pixel comparison.

Under 3 seconds from selfie to results. The selfie is sent to our API, compared against all indexed face vectors using AWS Rekognition, and results are returned ranked by confidence — all in real-time with no polling or background processing.

Photos are stored in Amazon S3 with server-side encryption. All access URLs are presigned and time-limited — they expire after a set period. There are no permanent public URLs to your photos.

If a photo fails to process (e.g., no faces detected, file corruption), it's flagged in your dashboard with a clear error message. You can retry processing with one click. Failed photos don't consume credits.